AFTER HOURS

November 14, 2016 admin No comments exist

 

AFTER HOURS CARE

 

What do I do if my child is sick at night or on the weekend?

If your child is experiencing a life-threatening emergency, dial 9-1-1 and or go to nearest emergency room or hospital.  A few extended hours clinics are open late till 9 pm that can also help you. Call our office as soon as you need help/ if it is urgent and you need help and call our office at 408-945-0300 and physician on call covering after hours will call you back. Make sure to leave your and patient name, telephone number and message clearly. Please try to call preferably between 8 am to 8 pm.

Prescription refills, well visits, immunizations, school physicals, billing questions or making a routine appointment,etc. are not considered emergencies or urgent matters to call after hours. Please call our office or just come to the office when clinic is open. We are open during 9 am to 6 pm on Monday and Wednesdays and between 10 am and 7 pm on Tuesdays and Thursdays. We are closed for lunch between 1 pm to 2 pm. We will make sure that you or your child is seen.

Who takes sick calls at night?

Phone coverage is provided 24 hours a day, seven days a week. If your call is medical related, you will get a return call from an after-hours pediatric nurse or physician, who will answer your questions. One of our providers will be reached if it is medically necessary.

Do you offer same day sick visits for your patients?

Yes. All sick children will be seen on the same day if possible. Every attempt will be made to schedule you with your primary doctor at our office. Please make an appointment for less wait. We try to accommodate walk-in patients without an appointment.

What do I need to tell the medical assistant when calling for making an appointment about myself or a sick child?

  • Patient’s age
  • What you are concerned about
  • How long it has been going on and has it been getting worse
  • What you have done about your child’s illness
  • Patients (Your child’s) temperature
  • Your child’s state of alertness and playfulness
  • Your child’s intake of fluids
  • Insurance policy Info
  • Have your contact phone numbers ready so you can be called back if necessary

At which hospitals are your providers on staff?

Our providers are on staff at Regional Medical Center, San Jose hospital. If you are expecting a child, we work with the pediatric hospitalists and OBGYN to coordinate your newborn’s care. You are encouraged to see the pediatrician months prior to birth to know the doctor and ask any questions or concerns you may have. After the child is born and you are back home; please make an appointment to see the child with our pediatricians.

Will you visit my child if he/she is in the hospital?

If your child is sick in the hospital, he/she will be visited by one of our affiliated hospitalists who will keep your pediatrician informed on his/her condition. If needed; a post-hospital visit with your pediatrician will likely be scheduled after your child is discharged.

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